1. Acadima’s Return Policy allows for up to 10% of your unworn school order, with the exception of custom products, to returned for a full refund and without incurring a restocking fee. For returns exceeding 10% of the total order, a 20% restocking fee may be applied.
2. Only unworn stock products in the original packaging are eligible for a refund if returned.
3. Custom orders are not eligible for refund at any time.
4. Large quantity tassel orders are not eligible for a refund if returned.
5. Customers are responsible for shipping fees on all returned products.
6. Prior to returning any items for any reason, please go online at www.acadima.ca/awrma/redirect/link and request an RMA #. This number allows our team to track your return and ensure timely handling of the returned products.
7. Please note all shipping, handling & processing fees for your order are non-refundable.
8. All returned product(s) must be returned/ received within 7 business days of the date of the Return Merchandise Authorization (RMA) number given to you.
9. All return requests / RMAs must be made within 14 days of the product delivery date.
10. Please note it is the customers responsibility to pay for shipping on all returns.